SUMMARY:

Under general supervision, provides oversight and maintenance in a general student computer laboratory. Assists students with software/hardware use. Assists in network service calls throughout campus.

DUTIES AND RESPONSIBILITIES:

• Oversees one or more computer laboratories
• Performs computer maintenance on laboratory computers.
• Assists students with the use of software/hardware.
• Performs data entry on local database.
• Supervises work study assistants.
• May assist with network service calls throughout campus.
• Troubleshoots problems as necessary.
• Attends training sessions as requested.
• Performs miscellaneous job-related duties as assigned.

MINIMUM QUALIFICATIONS:

High school diploma or GED; 2 years of experience directly related to the duties and responsibilities assigned. Additional related education may substitute for the required experience on a year-for-year basis.

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of a variety of computer systems software, applications, hardware, networking, and communications.
• Ability to install and configure computer systems, hardware, and peripherals.
• Ability to diagnose and rectify a variety of computer hardware and software problems.
• Ability to provide technical assistance and problem resolution to end users.
• Ability to communicate effectively with a wide range of students/staff in a diverse community.
• Supervisory skills.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Work may involve limited exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• No or very limited exposure to physical risk.